Kathmandu

Ncell Axiata Limited in line with its digital transformation journey has launched a chatbot service ‘MAYA’ for its customers. Dynamic chatbot service is the conversational platform where in customers can get end-to-end self-service for their requests and queries regarding any products and services of Ncell. The chatbot service named ‘MAYA’ hasbeen launched as a part of the company’s ongoing campaign #FastForwardLife that aims to encourage everyone to reimagine the future and fastforward their life with power of digital.

This service is available in official handle of Ncell in Facebook Messenger, Viber,WhatsApp and Ncell’s website where customers can get self-service for any queries. The new chatbot service is available from Sunday (January 17). Through this service, customers can buy voice and data packs, recharge from Visa/MasterCard, ask any questions regarding Ncell products and services, register complaints, if any, check their balances, remaining resources, and get to know about latest offers among others. Ncell is always looking for new solutions to provide better customer experience and the company believes that this new digital service will be able to help the customers a lot, especially those who want to get support on-the-go. 

The service has been launched, aiming to provide best customer service by the use of digital tools and technology. Ncell has always been committed to enhance customer experience and as a part of it, the company has been addressing queries and issues of customers raised in social media platforms. In line with the ongoing campaign #FastForwardLife, Ncell will continue to bring more innovative products and services to address varied needs of customers.

The service includes:

• Digital chatbot service for customers
• 24*7 service in Ncell’s Website, Facebook Page, WhatsApp and Viber
• Multiple services from single touchpoint digitally