KATHMANDU
Marking Ncell’s 18th Anniversary with an initiative that focused on Go to Market (Bazaar Jauu), Team Ncell went to the market to spend a day with customers. This initiative marks as an important milestone because instead of celebrating with revelry, Team Ncell chose going to the market, especially with a focus on engaging directly with its customers and partners face-to-face, on ground.
Bazar Jauu is a reinforcement of Ncell’s commitment to customers to hear them personally and execute them. Living to the brand promise Today.Tomorrow Together., Team Ncell this visit under the theme ‘Here for You’, because Ncell truly believes in focusing and living by the principle that it is here for Nepal and Nepali people, serving them 24/7.
In a bid to interact and personally thank Ncell customers for their continued support and gain insights from them, Ncell Chief Executive Officer (CEO) and Team Ncell visited Ncell Centres and authorised retailers—Point of Sales (PoS) on Sunday, facilitating the customers by interacting and solving their problems and knowing them up-close and personal all over Nepal.
CEO and Managing Director (MD) Jabbor Kayumov sharing his excitement said, “Our commitments are what define Ncell. They provide continuity and make us understand our customers better. We recognise that our ‘customers’ are THE KING of our market. So more than counting on the insights, we believe in going directly to the market because we count on our customers for their information and feedback to ensure their needs are addressed. My personal belief is that only with market-focused approach can Ncell continuously and quickly reinvent to meet new market needs. Thus, all levels of the organisation participated in the drive to become market-focused, celebrating our 18th Anniversary. Market-focused mind-set must invade the entire organisation. We will continue celebrating our customers like this more often now.”
During the market visit, CEO, other top-level officials, and all employees visited all Ncell Centres, over 500 PoS all over the country and interacted with its customers, engaging with the retailers by sharing tokens of appreciation and expressing our gratitude.
In alignment with the theme ‘Here for You’, several other activities and events are planned as a part of extended anniversary celebrations. These include Health Camps in areas with low human development indices, blood donation drives, tree planting initiatives, friendly football matches at Lainchaur Ground, visits by celebrities to Ncell Centres to interact with customers, among other events.
