Kathmandu. It does not take much searching to understand how eSewa went from Hero to in terms of trust and quality of service of citizens. is enough to see the comment section of the status on Facebook. Most of the comments say ‘eSewa’, where it runs, the service does not run. ’

eSewa took my money, when will it be returned? eSewa has taken not only my money but also the MP’s money? Hey man, please increase your quality by leaving {{} status First, there is no KYC verification, there is almost eSewa and I had to wash dishes in the restaurant, I just left eSewa , is now reliable. My money got stuck in , in iSewa My money was stuck a lot, in eSewa My money was lost, I was scammed by , Isewa, Apart from similar comments, customers have very little response to the service. And, eSeva is not able to answer these questions and is making a readymade comment saying, Inbox, let’s look at for the problem. 

Once upon a time, people used to say eservice Why is now. How did eSewa, which was once the charioteer of payments, now become like the enemy of the people? Once upon a time, we have the idea that eSewa also runs in restaurants called , nowadays eSewa does not work, as much as possible, eSewa . Once upon a time, petrol pumps used to say that we esewa also and , why are petrol pumps now pasting ‘no esewa } notice? was an example of corporate trust yesterday, but today there is a debate about why the corporate feller is being debated. Today, there is a debate going on as to why the eSewa with more deposits of 10 billion can collapse at any time, the system can be hacked, and the citizen’s money can be lost at any time. Why is there a debate today that eSewa should not renew the license and the bank should not renew the permission?

https://arthasarokar. com/2026/08/zhur-sewa-becomes-esewa-e-works-service-doesnt-work-video-briefing. html

It’s clear that behind all this non technical leadership, of employees, management that has not been able to resolve it, And the misconception and stupidity that users will believe whatever says with the arrogance of being a leader. Once upon a time, eSewa was lonely, then there was not much problem and now why is having problems with even when there are many competitors? The only reason for this is leadership. We have nothing to do with the CEO of the company, we have no prejudice, we have no reason to be. But our concern is how a successful project is failing when a technical team is given the leadership of a technical team who does not understand anything other than the balance sheet, to what extent the people’s deposits are being harmed in the name of making Jagdish Khadka a failure by the technical team, and how eSewa, which has held a large amount of public money due to one person, is going on the path of collapse ।

After the complaints about eSewa and some other similar service providers, the regulator Nepal Rastra has inspected , , and others. And, the fact that the Rashtra Bank has found is even more serious. As a leader, has seen more problems in eSewa , and in the name of trend setter, eSewa has also done the most mischief .

https://arthasarokar. com/2026/02/the-problem-of-not-being-able-to-log-in-to-esewa-again-the-employees-say-frustrated. html

According to the NRB’s inspection, Internal governance is the weakest in eSewa. eSewa has not followed the Risk Management Policy. The Rastra Bank has also concluded that the weak internal and technical management of of eSewa has increased the cybersecurity challenge and misused the fake account. The central bank has directed the banks to strengthen their internal control system and strictly adhere to the prescribed regulatory standards for financial stability and consumer protection. This problem has also been seen in some other service providers along with e-services. But the biggest problem is seen in eSewa. But if eSewa and do not care about the users who earn money, then what will happen to the regulator?

https://arthasarokar. com/2025/05/esewa-has-become-the-most-broken-mobile-wallet-in-south-asia-with-over-a-million-uninstalled-today-alone. html

The list of problems and challenges seen by the bank in the e-service is long.The fact that the level of customer satisfaction is down is as clear as the sun. People are worried that on which day eSewa will be completely hacked and more money of 10 billion will reach abroad. eSewa has held, not returned, stuck money has reached millions, not millions, crores, if not millions. Customers have already started breaking the stand of and throwing it in the dustbin. The number of users of eSewa has decreased in such a way that the number of people who download eSewa but use it is also increasing day by day. According to the official of the technical team of eSewa, only 35 percent of the downloads do regular transactions on eSewa, 97% of the transactors are dissatisfied. And this figure indicates that eSewa will be in serious trouble at any time. 

is a request to our e-service, the customer is God, if God gets angry, no one is good. Take care of this. It doesn’t take long for the eSewa to fall in the face of the people’s wrath. The phone to solve the problems of the people is not answered, the officials of {{} eSewa do not want to talk about the problem of {{{}, even if it is not a solution ।

https://arthasarokar. com/2025/05/when-a-hacker-entered-esewa-user-funds-were-misappropriated-ranging-from-rs-10-to-rs-5000-disappeared. html

https://arthasarokar. com/2025/04/hackers-active-in-the-name-of-at-alert-millions-of-rupees-stolen-from-esewa-users-esewa-is-amused. html

eService doesn’t work well, that’s true. The brutal truth. More than 90 percent of customers are dissatisfied with eSewa, this is another brutal truth. Thousands of youths have been cheated by eSewa, their money has been lost, this is another brutal truth. After the closure of the betting sites, the illegal payment business of eSewa has also stopped and due to this the profit of eSewa has been reduced to , which is another harsh truth. But in the midst of all these problems, eSewa should not be closed, this is our prayer. 

is the only option for . Either correct, or not. If corrected, address the user’s complaints. If you want to be able to do it, you can’t say anything except Ram Ram, Bharosa Baba Jagdish. It’s up to the rest of us. (Video)

https://www. youtube. com/watch? v=gZ59lRDMRH4

https://arthasarokar. com/2025/03/the-risk-of-esewa-being-hacked-has-increased-further-with-notifications-of-previous-days-login-details-only-appearing-the-next-day. html