Kathmandu. Jagadish Khadka, the CEO of eSewa, has now been introduced as the then CEO. Khadka became the former CEO after former banker Niraj Sharma took over as the CEO. Khadka, who took a bitter farewell as the most controversial CEO in the history of eSewa, was the most corrupted in the history of eSewa when he was the CEO. From problems in corporate governance to technical bugs, eSewa flowed during Khadka’s tenure. Khadka also did some good work in eSewa. Let’s review the good and bad work done by Jagdish Khadka in eSewa.

Technical staff say ‘blackest tenure in history’

For the first time in history, eSewa broke down 372 times during the tenure of Jagdish Khadka. The eSewa started deteriorating so much that after widespread criticism, the eSewa stopped giving information about the breakdown of the eSewa and the resumption of the service. Sometimes, when the eSewa broke down, the eSewa used to give such information. But at some point, after the eSewa broke down almost every day, such information was stopped on the instructions of Jagdish Khadka.

Jagadish Khadka’s tenure in the institutional governance of eSewa was also seen to be unsweet. The report of the Nepal Rastra Bank itself had also found during the inspection that there was a lot of institutional misgovernance within eSewa. The technical team also did not cooperate with Jagdish Khadka because he worked by keeping certain people in the circle, and did not listen to others. There was so much discord between Jagadish Khadka and the technical team of eSewa that after the talk that Jagdish Khadka’s tenure would not be renewed, the technical team openly said within the company that ‘now eSewa will not be spoiled’.

The brand of eSewa was most ruined during the time of Jagdish Khadka. The tagline ‘eSewa- E runs, service does not work’ came to the minds of the people. It was a comment made by the service recipient rather than a tag given by someone. The entire brand of eSewa was ruined due to keeping its own people in the brand and marketing, listening to their wrong briefings. The biggest brand of eSewa was ruined due to not being able to solve the problems of the customers immediately, not helping to get back the money of those who were scammed, and most of all, without informing the customers, the brand of eSewa was ruined, that too during the tenure of Jagdish Khadka.

Good work claimed by eSewa – ‘Only regular work’ The board director says, ‘Khadka did nothing new’

The progress report of Jagadish Khadka, which eSewa started to publish in various media at the end of Khadka’s tenure, is very cosmetic. There, eSewa has said that the number of users and merchants of eSewa has increased significantly during Khadka’s tenure. Whereas, in a company like eSewa, the increase in users in 4 years was not a new thing.

According to the company, under the leadership of Khadka, digital loans, finance 360, eSewa Circle, Business Link, Intent Pay, Insurance and various lifestyle services have been expanded. These were also simple works according to the demand of the time rather than new. Some of these were the demands of the bankers and some things were also the instructions of the board. Senior officials of the company say that Khadka’s leadership is the name of Khadka, but the idea of bringing such services is someone else’s and the implementation is only Khadka’s as the CEO.

Constant distance from the media, ‘Ego’s only churifuri’

In this way, Jagadish Khadka kept a distance from others by leaving the media close to him. His work of relying on the wrong briefing of the manager from the media, and misrepresenting the criticism of the media, caused the biggest loss to Esewa. He did not want to meet some media persons, some of them were humiliated by not giving him time by calling them.

Neither the directive of the regulator was fulfilled, nor was it seen that eSewa is now a company that is based on the trust of the people. He is accused of only looking after himself. And he did not refute this allegation when he was in office yesterday, nor did he come in contact when he tried to contact him after the post ended.

Now Neeraj Sharma has taken over the command of eSewa. What we say is that eSewa is a company that is connected with the trust of the people. Justice should be done on this trust. Again, the people should not say as before, eSewa, eSewa does not work.